PENTINGNYA HUMAN RELATIONS BAGI SEKRETARIS
PENTINGNYA HUMAN RELATIONS BAGI SEKRETARIS
Abstract
Human relations sebagai bentuk komunikasi persuasif sangat dibutuhkan oleh sekretaris dalam upaya mengembangkan citra perusahaan, mengingat peran dan tanggung jawab sekretaris sebagai penghubung antara pimpinan dan bawahan di suatu organisasi. Onong (2002) Human relations dalam arti sempit merupakan komunikasi persuasive secara tatap muka untuk meningkatkan gairah kerja sama yang produktif dan menimbulkan kepuasan kedua belah pihak. Oleh karena itu komunikasi yang persuasif perlu diterapkan oleh sekretaris dalam rangka meminimalisir konflik atau masalah yang terjadi dalam perusahaan, meningkatkan gairah kerja bagi karyawan serta dapat mewujudkan hubungan yang harmonis antara seseorang dengan orang lain secara manusiawi. antara pimpinan dengan sekretaris, hubungan dengan sesama rekan kerja maupun dengan bawahan. Pengembangan hubungan kerja dalam organisasi dapat dilakukan dengan memanfaatkan aspek-aspek komunikasi antara pimpinan dengan sekretaris, dengan sesama rekan kerja maupun dengan bawahan baik dalam suasana formal maupun kekeluargaan. Sulistyani (2005) tidak semua komunikasi dapat menimbulkan relations (hubungan) yang positif jika komunikator dan komunikan tidak mempunyai kesamaan persepsi, dan kesediaan untuk saling menanggapi, sehingga pesan yang ditangkap komunikan tidak mengalami perubahan sikap maupun melakukan suatu tindakan
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