ANALISIS KINERJA PEGAWAI DI BIDANG PELAYANAN PUBLIK
ANALISIS KINERJA PEGAWAI DI BIDANG PELAYANAN PUBLIK
Abstract
Meski usia orde reformasi sudah lebih dari sepuluh tahun, akan tetapi persoalan yang membelit dalam kehidupan berbangsa dan bernegara tampaknya masih terus mengalami berbagai permasalahan. Salah satu diantaranya adalah di bidang pelayanan publik. Permasalahan yang sering menjadikan pelayanan publik sebagai sasaran empuk dijadikan opini adalah terkait dengan penyedia atau penyelenggara layanan, dalam hal ini adalah kinerja pegawai yang ada di dalam organisasi publik tersebut. Kondisi tersebut tampaknya sangat wajar mengingat sampai kapanpun, yang namanya pegawai atau sumberdaya manusia adalah penentu tercapainya tujuan organisasi secara optimal. Tidak terkecuali dengan kinerja pegawai yang bertugas menyediakan layanan publik di berbagai sektor. Tulisan berikut ini akan mencoba memberikan analisis tentang kinerja pegawai yang bertugas di bidang pelayanan publik.
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