ETIKA KOMUNIKASI KANTOR DAN IMPLENTASINYA BAGI SEKRETARIS
Abstract
Dalam kehidupan manusia komunikasi merupakan kebutuhan yang mendasari terjalinnya ikatan antar manusia baik dalam masyarakat primitive maupun yang sudah maju, demikian juga posisi sekretaris yang membawa citra perusahaan harus memperhatikan etika dalam koordinasi kerja secara optimal, serta mampu menyelaraskan hubungan kerja dengan pimpinan, bawahan maupun anggota organisasi lainnya.
Beberapa factor pendukung terwujudnya komunikasi yang efektif bagi sekretaris menurut Wursanto 1989, dikenal “The seven c’s communication”: Credibility/ kepercayaan, Context (perhubungan),Content (kepuasan),Clarity (kejelasan) berita/pesan, Continuity and Consistency, Capability of Audience (kemampuan pihak penerima berita) serta Channels of Distribution. Faktor penghambat dalam berkomunikasi 1) lingkungan fisik : posisi geografis , 2) lingkungan sosial budaya meliputi bahasa , kepercayaan, adat-istiadat, 3) lingkungan psikologi: ucapan tertentu, keaktualan materi dan ketepatan materi, 4) dimensi waktu. Upaya mengatasi hambatan komunikasi Triwidodo. 2002. Sekretaris harus mampu mengembangkan wawasan, menggunakan bahasa tubuh yang tepat, menjaga jarak kontak mata dengan jarak bicara, rasa humor dan rasa empati.
Etika komunikasi sangat bermanfaat bagi semua orang terlebih bagi sekretaris dalam menjalankan fungsinya di perusahaan yaitu membina hubungan yang harmonis di lingkungan internal maupun eksternal perusahaan.
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